Jungo Roots Terms & Conditions
Please read all Terms and Conditions below before placing an order.
Returns & Refunds
Jungo Roots LLC has a 7-day return policy, on unopened and unused products. A of 25% RESTOCKING FEE applies on all returns. The item(s) must be in the same condition when you received them. Unopen, unused, and in its original packaging. You will also need proof of purchase. The customer is responsible for shipping costs for returned item(s). All opened/used item(s) are no refundable. Remember to receive a refund the package(s) must be unopened and unused. NOTE: Item(s) sent back to us without first requesting a return will not be accepted. Contact us at Returns/Refund jungoroots@gmail.com.
Exchanges and Non-Refundable/Returnable Items
All sale items are not exchangeable/returnable nor refundable.
Shipping Policy
Normal Processing time is between 1-14 business days Monday-Friday 9am-3pm eastern standard time. We ship through USPS, UPS, and FedEx customers are responsible for shipping cost. Once the package has been shipped you will receive a tracking number via email. provided that we have an email address with order. Make sure you check your spam folder for tracking information, if you did not receive it in your email.
Lost/Stolen/Wrong Addresses/Damages
Jungo Roots is not responsible for lost/stolen/damaged/wrong addresses. Make sure you have the correct address before placing your order. Track your package to ensure your package gets delivered to the correct address. In the event you do not receive your package, and or lost/damaged contact your local delivery company. It is your local delivery company responsibility to replace your lost/damaged package. Once the item has shipped damages, misplacement, or theft Jungo Roots LL is not responsible to replace your item(s). It is the responsibility of your local delivery company responsibility to refund you for lost/damaged item(s)
International Customers
When making purchases you agree to the process time, and terms of service. Packages may incur custom processing fees; international customers are responsible for any customs fees at the time of checkout. You acknowledge you are aware of the shipping policy.
Attention
Shipping delays may occur due to holidays/weekends/vacations and large orders and the time to make the order(s). Please be patient with us as we are working extremely hard to provide our customers with quality products.
Business Hours
Monday-Thursday 10am-4pm Eastern Time Closed Friday-Sunday
Holidays and Vacations Our Online Store Hours 24/7 days a week. Jungo Roots understands the importance of getting your products). However, we also understand that we need to take a break as well.
Cookies Policy
What are cookies? Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Cookies are used for the following reasons:
-
To provide a great experience for your visitors and customers.
-
To identify your registered members (users who registered to your site).
-
To ensure our platform is secure and safe to use.
Cookie Name | Purpose | Duration | Cookie Type |
|---|---|---|---|
XSRF-TOKEN | Used for security reasons | Session | Essential |
hs | Used for security reasons | Session | Essential |
svSession | Used in connection with user login | 12 months | Essential |
SSR-caching | Used to indicate the system from which the site was rendered | 1 minute | Essential |
_wixCIDX | Used for system monitoring/debugging | 3 months | Essential |
_wix_browser_sess | Used for system monitoring/debugging | Session | Essential |
consent-policy | Used for cookie banner parameters | 12 months | Essential |
smSession | Used to identify logged in site members | Session | Essential |
TS* | Used for security and anti-fraud reasons | Session | Essential |
bSession | Used for system effectiveness measurement | 30 minutes | Essential |
fedops.logger.X | Used for stability/effectiveness measurement | 12 month | Essential |
wixLanguage | Used on multilingual websites to save user language preference | 12 month | Functional |